Fidelity Plans to Remodel Dunmore Branch

Fidelity Bank opened its doors to Dunmore, Pennsylvania, 119 years ago. Today, its home remains the same. And while the Bank may look different than it used to – imposing metal teller windows have been replaced by welcoming, round desks, and the use of mobile banking apps has surpassed that of checkbooks, one thing has never changed… Fidelity Bank’s commitment to its clients and community.  

“We aren’t afraid to try something new,” says Fidelity Bank’s President & CEO, Daniel Santaniello. “As we learn, as new technology becomes available, we embrace opportunities while continuing to put our clients at the center of every decision we make.” 

“Where the future may take us is yet to be seen,” said Santaniello. “But no matter what, Dunmore will always be home.” The Bank plans to remodel the branch office which has sat on the corner of Blakely and Drinker Streets since 1902. The innovative approach to delivering our clients an extraordinary experience the community have gotten to know and trust will remain. 

That innovative leadership has been a part of the Bank’s philosophy since its early days. In 1951, Fidelity Bank was the first in the area to introduce a drive-through bank window. It was an early adopter of digital delivery, having the ability to open deposit accounts online since 2008.   In 2019, the Bank released a totally digital mortgage application process that can be done from any mobile device easily and securely.

In was in 2007 that Fidelity Bank’s leadership decided to make a concerted effort to think boldly about tying its brand and sustainability into the banking experience.  

As it built out new branches over the years, Fidelity refined its prototype, adding new features and shrinking its overall footprint to take clients’ banking needs into account. Bank leaders and architects from firm DxDempsey visited financial institutions across the country, from Chicago to Florida, to research the latest trends and bring back best practices to the area. 

It is not just about appearances either… the client experience had a redesign, too. Today, under the Bank’s service model, a banker will greet a client within two steps of entering a branch or office. Inside, a table made from milled lumber provides a platform for local businesses to showcase their work, a digital wall displays what’s happening in the community via slick LCD TVs, and a hospitality bar offering coffee and cookies baked that morning.

All Fidelity Bank enhancements are made not to be trendy, but to help Bankers build relationships with clients.  Technology and experiences always stay true to the Bank’s brand. 

In 2020, Fidelity Bank acquired Lehigh Valley-based Merchants Bank and on its heels, recently completed the acquisition of Landmark Community Bank. Now, the Bank operates 23 branch offices throughout four counties. “We’ve come together with these Banks to form one, strong organization, committed to delivering the best client experience possible,” he said. “These unions allow for expanded products, services and benefits for clients, and create an expanded business and community banking footprint.”

Fidelity Bank believes that a strong community will have a strong community bank, and that the relationship is symbiotic. Fidelity is proud to give back in time, talent and treasure to the people, businesses and organizations that support it. “We are grateful to those who’ve supported us, especially here; it’s because of them that we are as successful as we are,” he said.

Fidelity Bankers Get Promoted

fidelityDaniel J. Santaniello, President & CEO, Fidelity Bank is pleased to announce that at a recent meeting of the Board of Directors, the board, based upon management’s recommendation, promoted the following Fidelity Bankers to new Corporate Officer positions:

Angelo DeCesaris has been named a Senior Vice President. Angelo will also be taking on the new role of Regional Commercial Group Leader, responsible for Business Relationship Managers and the Business Banking team in the Northeast region. A member of Fidelity Bank for the past three years, he serves commercial clients from the Kingston Office with a focus on Luzerne County.  

Joseph Tomko has been appointed a Senior Vice President.  Joe is a Business Relationship Manager focused on the Lackawanna County market. A Fidelity Banker for the past 3 1/2 years, he is highly regarded by his peers and has a loyal client base because of his solid guidance and attention to their needs.  

Carlo Ramelah has been appointed Vice President.  Carlo joined Fidelity Bank in 2019 and leads the Bank’s IT group as the Information Technology Manager. His leadership is witnessed regularly and most recently, he quickly coordinated and implemented the transformation of our bankers into remote workers due to the Covid-19 crisis, ensuring the continued operation of Fidelity Bank.

David Saxton has been appointed Assistant Vice President.  Dave’s talents in graphic design and his strategic focus on aligning the Fidelity Model Experience has created a strong brand presence in his role as Technology and Digital Client Experience Officer.  A 7-year Fidelity Banker, he has grown in skill, responsibility and scope, continuously enhancing the delivery of the Fidelity Bank brand.

Lori Barrett has been appointed Assistant Vice President.  Lori joined our Wealth Management Division as a trust officer in 2018, and with a background in law, brings a depth of knowledge to the team that is demonstrated during her conversations with her co-workers, clients and prospects.  

Kathleen Solsman is appointed to Officer Status.  Kathy is the Bank’s Business Relationship Administrative Manager, handling all administrative support and overseeing sales efficiencies.  Her extensive reporting skills, ability to develop new processes, and her focus on internal relationships has made her the go-to person, relied upon and respected by many.

Matthew Stroney is appointed to Officer Status.  Matthew joined Fidelity in 2017 and quickly rose to the position of Credit Administrator.  He has a strong understanding of the Bank’s reporting infrastructure, developed an expertise in software programs and focuses on continuous improvements to master the Credit Administration reporting.  

“I am pleased to recognize these seven Fidelity Bankers for their commitment to perfect effort,” said Santaniello. “They demonstrate the Fidelity Model Experience on a daily basis, and our bank, clients and community are lucky to have them.”

Promotions for Fidelity Bankers

Daniel J. Santaniello, President and CEO of Fidelity Bank, is proud to announce that several bankers have been promoted, as follows:

George Czajkowskiis appointed as Assistant Vice President.  George came to Fidelity as Facilities Manager, overseeing the maintenance and renovations of existing offices as well as the construction of new ones. 

William J. Fennie is appointed as Assistant Vice President.  Will serves as Trust and Investment Officer Responsible for leading investment strategies.

Kristin Grow, Customer Care Center Manager, is appointed as Assistant Vice President.  In her role, she oversees this crucial client touchpoint, coaching a responsive and dedicated staff and delivering and extraordinary experience to our bankers and her clients.  Kristin was voted Outstanding Service Partner by other Fidelity Bankers in 2017.

Kathleen Timlin, A 25 year veteran of Fidelity, has been promoted to Officer status.

Carey Garvey has been promoted to Officer status.  Carey has been a Consumer Loan Specialist for 10 years, responsible for underwriting, processing and closing a large portion of all the Bank’s consumer loans, exceeding expectations for our clients and our bankers. 

Kate Abraham is promoted to Officer status.  Kate is a Mortgage Loan Underwriter, having served in the retail lending department for five previous years.  Her work has been a driver in Fidelity’s status as #1 Mortgage Lender in Northeastern Pennsylvania.  

Fidelity Bank has built a strong history as trusted advisors to the customers served, and is proud to be an active member of the community of Northeastern Pennsylvania. With 10 branches located throughout Lackawanna and Luzerne Counties, Fidelity Bank offers full-service Trust & Investment Departments, a mortgage center, and an array of personal and business banking products and services.

The Bank provides 24 hour, 7 day a week service to customers through branch offices, online at www.bankatfidelity.com, and through the Customer Care Center at 1-800-388-4380.