Fidelity Plans to Remodel Dunmore Branch

Fidelity Bank opened its doors to Dunmore, Pennsylvania, 119 years ago. Today, its home remains the same. And while the Bank may look different than it used to – imposing metal teller windows have been replaced by welcoming, round desks, and the use of mobile banking apps has surpassed that of checkbooks, one thing has never changed… Fidelity Bank’s commitment to its clients and community.  

“We aren’t afraid to try something new,” says Fidelity Bank’s President & CEO, Daniel Santaniello. “As we learn, as new technology becomes available, we embrace opportunities while continuing to put our clients at the center of every decision we make.” 

“Where the future may take us is yet to be seen,” said Santaniello. “But no matter what, Dunmore will always be home.” The Bank plans to remodel the branch office which has sat on the corner of Blakely and Drinker Streets since 1902. The innovative approach to delivering our clients an extraordinary experience the community have gotten to know and trust will remain. 

That innovative leadership has been a part of the Bank’s philosophy since its early days. In 1951, Fidelity Bank was the first in the area to introduce a drive-through bank window. It was an early adopter of digital delivery, having the ability to open deposit accounts online since 2008.   In 2019, the Bank released a totally digital mortgage application process that can be done from any mobile device easily and securely.

In was in 2007 that Fidelity Bank’s leadership decided to make a concerted effort to think boldly about tying its brand and sustainability into the banking experience.  

As it built out new branches over the years, Fidelity refined its prototype, adding new features and shrinking its overall footprint to take clients’ banking needs into account. Bank leaders and architects from firm DxDempsey visited financial institutions across the country, from Chicago to Florida, to research the latest trends and bring back best practices to the area. 

It is not just about appearances either… the client experience had a redesign, too. Today, under the Bank’s service model, a banker will greet a client within two steps of entering a branch or office. Inside, a table made from milled lumber provides a platform for local businesses to showcase their work, a digital wall displays what’s happening in the community via slick LCD TVs, and a hospitality bar offering coffee and cookies baked that morning.

All Fidelity Bank enhancements are made not to be trendy, but to help Bankers build relationships with clients.  Technology and experiences always stay true to the Bank’s brand. 

In 2020, Fidelity Bank acquired Lehigh Valley-based Merchants Bank and on its heels, recently completed the acquisition of Landmark Community Bank. Now, the Bank operates 23 branch offices throughout four counties. “We’ve come together with these Banks to form one, strong organization, committed to delivering the best client experience possible,” he said. “These unions allow for expanded products, services and benefits for clients, and create an expanded business and community banking footprint.”

Fidelity Bank believes that a strong community will have a strong community bank, and that the relationship is symbiotic. Fidelity is proud to give back in time, talent and treasure to the people, businesses and organizations that support it. “We are grateful to those who’ve supported us, especially here; it’s because of them that we are as successful as we are,” he said.

13 Bankers Promoted at Fidelity

Daniel J. Santaniello, President & CEO, Fidelity Bank, announces the promotion of 13 Fidelity Bankers to new Corporate Officer positions. This distinguished group of Bankers exemplifies the vision and core values of Fidelity Bank. New corporate officers include:

Delbert “Bert” James, Jr., has been promoted to Senior Vice President. James serves as Fidelity’s Security Officer.  He has managed over 4,500 fraud incidents with total exposure of over $63 million, and over $4.5 million in funds that left the Bank. His diligence resulted in a recovery rate of 85 percent. In addition, his implementation of ongoing branch training for counterfeit checks significantly reduced losses. An expert in his field, James also has vast experience with Bank Secrecy Act (BSA) issues. He provides constant support to Fidelity’s BSA Officer, contributing to the Bank’s strong BSA rating, and sharing his expertise in bank security with Branch Administration and Deposit Operations. A resident of Scranton, James joined the staff of Fidelity Bank in 2008.

Sharon Mullaney has been named Senior Vice President. Mullaney serves as Business Services Solutions Manager and has been a Fidelity Banker since 2015. A resident of Lake Ariel, she has earned a reputation as one of the finest treasury management bankers in the region. A trusted advisor, Mullaney provides exceptional service to her clients. With a deep understanding of business needs and cash flow cycles, Mullaney provides unique, customized solutions to clients and prospects. She has served on the Board of Directors for Griffin Pond Animal Shelter since 2018, and currently serves as Secretary. She is also a 2000 graduate of Leadership Lackawanna, and completed the PA Bankers Association Advanced School of Banking in 2019.

John Pash has been promoted to Senior Vice President. A trusted financial advisor, Pash joined the Fidelity Bank team in 2015 and serves as Financial Analyst in the Finance Division. Pash has considerable experience in accounting and financial reporting, with expertise in transparent, best-in-class, fully-integrated financial reporting processes. Pash is a resident of Jermyn.

Todd Saab has been named Senior Vice President. As a Business Relationship Manager in the Lehigh Valley, Saab joined the Fidelity team in 2018.  He is a trusted advisor and a leading commercial lender in the region. He provides customized solutions to clients and prospects based on his expertise in business cash flow cycles. Saab is a resident of Lower Macungie.

Rose Coyne, CPA, has been appointed Vice President. A resident of Scranton, Coyne serves as Financial Reporting Specialist. She joined the Fidelity Bank team in 2012, earning a reputation as a banker who is proactive, action-oriented, and committed to ensuring accuracy in all financial reports. 

George Czajkowski has been named Vice President. Serving as Facilities Manager, Czajkowski plays a vital role in optimizing operations and safety of all Fidelity Bank properties. He has earned a reputation as a dedicated and proactive professional in his field. 

William J. Fennie III, CFA has been appointed Vice President. A resident of Scranton, Fennie serves as Trust Investment Officer in Fidelity Bank’s Wealth Management Division. Since joining Fidelity Bank in 2018, he has developed strong relationships with Fidelity Bank’s wealth management clients and internal business partners. Specializing in investment management, Fennie is the chairman of Fidelity Bank Wealth Management’s Investment Strategy Committee. He embraces a client-centric approach tailoring portfolios and financial plans to fit each client’s goals and objectives.

Robert “RJ” Riley has been named Vice President. Riley joined the staff of Fidelity Bank in 2017 as Business Relationship Manager. A natural leader in his profession, Riley specializes in business operations and possesses an innate ability to quickly assess client needs to develop customized solutions. Riley is a resident of Kingston.

Patricia Curley has been appointed Assistant Vice President. She has served as Retail Branch Manager in Pittston since 2011. She has a proven track record of success in providing an exceptional experience to her community, clients, bankers and business partners.  Curley is a resident of Yatesville.

JoAnn Fuller-Lawless has been named Assistant Vice President, Project Manager. Since joining Fidelity Bank in 2019, Fuller-Lawless quickly established herself as a resource for all areas of the Bank.  Her expertise in project management and bank operations has helped to streamline branch and retail services, and deposit and loan operations. Fuller-Lawless is a resident of Beach Lake.

Chris O’Brien has been appointed Assistant Vice President. A resident of Shavertown, O’Brien joined the Fidelity Bank team in 2016, as Merchant Services Specialist. Embracing a philosophy of relationship banking, O’Brien is an industry leader with exceptional sales skills.  He has been recognized by Fidelity’s merchant services provider, Elavon, on numerous occasions as a top sales performer for new accounts activated, processing volume and revenue produced for the Bank. 

Matthew Stroney has been named Assistant Vice President, Credit Administrator. An indispensable member of the Fidelity Bank credit administration team, Stroney was nominated as Outstanding Service Partner by his peers during the 2020 Fidelity Honors Gala.  Among his many achievements was mastery of the CARES Act financial assistance programs, including accounting, PPP lending, CARES Act forbearance, and CECL during the pandemic. A resident of Dalton, Stroney joined the Fidelity Bank team in 2017.

Lauren Luongo has been granted Officer status. A member of the Fidelity Bank team since 2012, Luongo is a Business Relationship Manager in Lackawanna County. Providing exceptional service to internal and external partners and clients, Luongo embraces relationship banking to provide exceptional client services. Luongo is a resident of Roaring Brook Township.

Fidelity Provides $1,000,000+ in Tax Credit Funds

Fidelity Bank recently presented non-profit organizations and educational institutions with Pennsylvania Educational Improvement Tax Credit (EITC) funds totaling over $1.054 million. Ranging from $1,000 to $141,000 per organization, the amount of financial support the Bank has been able to provide to organizations has nearly doubled since 2019. 

“We are pleased to partner with Fidelity Bank through the Educational Improvement Tax Credit program,” said Melissa Turlip, Director of Programming, Commonwealth Charitable Management, Inc. “Funds were provided to twelve high schools in northeastern Pennsylvania to support Dual Enrollment programs.  The funds offset the costs for participating students to earn college credits while in high school and are a huge benefit to hundreds of students.”

“As a community bank, Fidelity is proud to invest in the communities we serve,” said Daniel J. Santaniello, president and CEO, Fidelity Bank. “With so many families and school districts facing economic hardships due to the COVID-19 pandemic, the need for funding is more important than ever. The local students who benefit from the enriched educational experiences provided by these funds are the future. We wish them great success as they pursue their educational goals and dreams.”

The EITC program provides tax credits to eligible businesses contributing to scholarship and educational improvement organizations. In keeping with Fidelity Bank’s commitment to support the communities it serves, the program benefits students in Northeastern Pennsylvania and the Lehigh Valley. Through partnerships between local businesses, parents, and scholarship organizations, EITC funding gives local students opportunities for better educational outcomes.