Fidelity Bank recently continued an annual tradition of honoring Bankers for exemplary service and achievements with a virtual celebration. Three professionals earned prestigious awards. George Czajkowski was awarded Outstanding Service Partner, Shawna Halley was recognized for Excellence in Customer Service, and Michelle Carr was named Banker of the Year.
Czajkowski is Assistant Vice President & Facilities Manager. He was recognized as Outstanding Service Partner for his extraordinary commitment to the safety and well-being of Fidelity Bankers and customers during the COVID-19 pandemic.
At the onset of the public health crisis, he immediately addressed the needs of Fidelity Bankers. He ensured Bankers were supplied with Personal Protective Equipment (PPE), and created work spaces in compliance with CDC and Pennsylvania Department of Health guidelines. Workplace adjustments included installing barriers, adding signage, and implementing sanitation processes in all offices. In the event of possible exposure, his responsiveness has been exceptional. Czajkowski has been on call constantly to ensure Banker safety. He continuously goes above and beyond to serve the Fidelity team.
Halley is a Customer Care Center Specialist. Committed to providing exceptional service, she personifies the Fidelity Model Experience with every client and Banker interaction. She is dedicated to providing an extraordinary client experience, and has proven to be a valuable team player who remains positive and productive in a fast-paced, demanding environment.
Carr is Vice President & Regional Retail Sales Manager. She was named Banker of the Year in honor of her exceptional leadership skills, and the ability to incorporate the standards of the Fidelity Model Experience into everything she does. The Fidelity Model Experience is focused on relationship banking, encouraging Bankers to fulfill their unique roles with integrity, innovation, passion, and commitment. Carr continuously seeks ways to improve processes, and she leads by example. She encourages her team to pursue their goals, and strive to reach their greatest potential. A role model to fellow Fidelity Bankers, her positive outlook helps boost morale, and inspire others.