For over a decade, DePietro’s Family Pharmacy has been more than just a place to pick up prescriptions—it’s been a trusted part of the Dunmore community. Founded in 2012 by Tom DePietro, the pharmacy was built on the idea that healthcare should be personal, accessible, and rooted in genuine care.
Unlike the big-box chains, where long lines and automated systems have become the norm, DePietro’s puts relationships first, making sure every customer is treated like a neighbor, not just a prescription number.
Tom’s journey into independent pharmacy started after graduating from Temple University’s School of Pharmacy. While working for a chain pharmacy, he quickly realized that the corporate approach to healthcare left little room for real connection with customers. He knew there had to be a better way—one where pharmacists could truly advocate for their patients. With the support of the community, he opened DePietro’s Family Pharmacy in March 2012 with the goal of providing a more personal pharmacy experience.
“Our mission is to provide a personal pharmacy experience. To us, you are more than just a prescription—you are an individual. These also aren’t just fancy tag lines—we want our customers to feel comfortable, valued, and appreciated. Healthcare has become so complex for the consumer—we pledge to be by your side to advocate for your health.”
That personal touch is what continues to set DePietro’s apart. From the moment a customer walks through the door, they’re greeted by name and met with pharmacists who take the time to listen, answer questions, and offer real support. Unlike corporate pharmacies where customers might spend twenty minutes on hold just to ask a simple question, DePietro’s ensures that a pharmacist is always available.
That hands-on approach is why so many Dunmore residents choose to shop local rather than turning to big-name pharmacies like Rite Aid or CVS.
Beyond customer service, DePietro’s has made accessibility a priority, offering services that cater to the real needs of the community. Their home delivery program is run by their own team—not a third-party service—which means customers get to know their delivery drivers just as well as they know their pharmacists.
“Sometimes, our drivers could be the only person they see that whole week. We provide more than just delivery, but also a friendly, familiar face that delivers.”
Their medication organization service, known as the Pillbox program, has also made a major impact. With over 700 patients enrolled, this system simplifies medication management by sorting prescriptions into clearly labeled packets, making it easier for patients to stay on top of their health. On top of that, DePietro’s offers walk-in vaccinations with no appointment necessary, ensuring that flu shots, COVID vaccines, and other immunizations are always accessible.
Running an independent pharmacy, however, is not without its challenges. One of the biggest hurdles DePietro’s faces is the influence of insurance companies, which often steer patients toward mail-order services or corporate-owned pharmacies for monetary reasons.
“Our owner, Tom, is very active in advocating for the independent pharmacy profession. If you are forced to use mail order or forced to use a pharmacy—remember that it’s your insurance company dictating your care.”
Despite these challenges, DePietro’s remains focused on the future. Over the next few years, they plan to expand their medication management program, seeing firsthand how much it improves health outcomes for their patients. As Dunmore’s population continues to age, DePietro’s wants to ensure that residents can live independently for as long as possible, with the right support in place.
“There is a serious need in our community to help our elders age in place and continue to live independently. It’s also necessary to help caretakers and family members care for their loved ones. We are hopeful we can create a more impactful program to further enhance the care we already are providing.”
But for Tom, running a pharmacy has never just been about prescriptions—it’s about being part of something bigger. DePietro’s is deeply involved in the community, supporting local schools, sports teams, and nonprofit organizations.
“Keep your bucks in Bucktown. When you support us, you support your community. Our commitment to the community extends well beyond the pharmacy counter. We support many local schools, sports teams, organizations, nonprofits, and other charities. Competing against retail giants and the internet is a challenge for all small business owners. When you shop small, we genuinely appreciate you patronizing our businesses. I don’t think the same can be said for many giant big-box stores.”
For those curious about what makes DePietro’s different, Tom invites people to stop by, even if it’s just for a flu shot. Many of their longtime customers started that way—coming in for one quick service and realizing just how much easier and more personal the experience was. For those who can’t make it in, DePietro’s also shares updates and information on their website, depietrospharmacy.com, and their Facebook page.
With over a decade of service to Dunmore and a vision for the future, DePietro’s Family Pharmacy continues to prove that healthcare works best when it’s built on trust, care, and community.
A huge thank you to DePietro’s Family Pharmacy for taking the time to share their story and for the care they put into our little corner of the world. Their dedication to making healthcare more personal and accessible is something truly special, and our community is lucky to have them.
For those looking to experience the DePietro’s difference, their hours of operation are:
Monday – Friday: 9 AM – 6 PM
Saturday: 9 AM – 2 PM
Sunday: Closed
Be sure to stop by and support a business that supports you!